How Outbound Call Center Helpful for Your Business

There are many unique terms thrown around within the contact center industry, like Automation, BPO, IVR, and Teletypewriter, but the foremost common is Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there‚Äôs a touch more thereto than that, especially […]